Privacy Policy
Tongkaboti Nature Retreat
Last Updated: November 27, 2025
Welcome to Tongkaboti Nature Retreat. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, make a booking, or use any service offered by Tongkaboti Nature Retreat.
By accessing our website or providing your information to us, you agree to the practices described in this Privacy Policy.
- Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Make a reservation or booking
- Create an online account
- Subscribe to newsletters or promotional emails
- Contact our customer service team
- Participate in surveys, promotions, or feedback programs
This may include:
- Full name
- Email address
- Phone number
- Address or location
- Payment and billing information
- Booking preferences (room types, amenities, special requirements)
- Emergency contact details
- Accessibility, dietary, or medical requirements (only when voluntarily provided)
1.2 Automatically Collected Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on each page
- Referring/exit web pages
- Cookies and usage data
This information is used for analytics and service improvements.
- How We Use Your Information
We use collected information for the following purposes:
- Booking Management: To process, confirm, and manage your reservations.
- Customer Support: To respond to questions, requests, or concerns.
- Service Improvements: To enhance our rooms, amenities, website, and overall guest experience.
- Marketing & Communications: To send promotional materials, updates, and offers with your consent.
- Safety & Security: To protect our guests, staff, property, and website integrity.
- Legal Compliance: To meet regulatory or legal obligations applicable in Bangladesh.
We do not use your information for automated decision-making that has legal or significant effects.
- Sharing and Disclosure of Information
We do not sell or rent your personal data. We may share your information only in the following situations:
3.1 Service Providers
With trusted third-party vendors who help us operate our website, process payments, manage bookings, or provide customer service. These providers are bound by confidentiality obligations.
3.2 Legal Requirements
We may disclose information to comply with:
- Applicable laws and regulations
- Government or law enforcement requests
- Court orders or legal processes
3.3 Business Transactions
In case of a merger, restructuring, or business transfer, your information may be transferred as part of operational assets.
3.4 With Your Consent
We may share information with partners or affiliates only when you have explicitly agreed.
- Data Security
We implement commercially reasonable security measures to protect your information, including:
- Encrypted payment processing
- Limited-access controls for staff handling personal data
- Regular server and system security assessments
- Secure data storage and access logs
While we strive to protect your data, no online transmission is 100% secure. We encourage you to take precautions (e.g., safeguarding passwords).
- Your Rights & Choices
As a user, you have the following rights:
- Access: Request to view the personal information we hold about you.
- Correction: Request to update inaccurate or incomplete information.
- Deletion: Request deletion of your personal data where legally permissible.
- Marketing Opt-Out: Unsubscribe from newsletters or promotional communications anytime.
- Consent Withdrawal: Withdraw your consent for data use when applicable.
For any requests, please contact us using the details below.
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Personalize user experience
- Monitor traffic and analytics
- Facilitate booking functionality
You may adjust your browser settings to refuse cookies, but certain website features may not function properly.
- External Links
Our website may contain links to third-party sites. Tongkaboti Nature Retreat is not responsible for:
- Privacy practices
- Content
- Security standards
We recommend reviewing the privacy policies of any external websites you visit.
- Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If such information is discovered, we will remove it promptly.
- Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
- Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after any changes indicates acceptance of the updated policy.
- Contact Us
For questions, concerns, or requests regarding this Privacy Policy:
Tongkaboti Nature Retreat
Email: privacy@tongkaboti.com
Phone: +880 1234-567890
Address: Tongkaboti, Bandarban, Chittagong Division, Bangladesh