Tongkaboti Nature Retreat

Website, Stay, and Activities – Terms & Conditions

Last updated: November, 15, 2025

These Terms & Conditions (“Terms”) govern your use of the Tongkaboti Nature Retreat website, all online/offline bookings, and your participation in any stays, activities, or events offered at or through the property (collectively, the “Services”).

By accessing the website, making a booking, or entering the property, you (“Guest”, “you”, “your”) agree to be bound by these Terms. If you do not agree, you must not use our website or services.

1. Operator & Contact Details

Operator: Tongkaboti Nature Retreat (“Resort”, “we”, “us”, “our”)
Location: Babunagarpara, Ward No. 3, Tongkaboti, Bandarban, Bangladesh
Phone: 01837302686 
Email: info@TongkabotiRetreat.com
Website: https://tongkabotiretreat.com

All Services are operated in accordance with the applicable laws of the People’s Republic of Bangladesh.

2. Scope of These Terms

These Terms apply to:

1. Use of our website and online booking system;
2. Room, cottage, and accommodation bookings;
3. Food & beverage and other on-site resort services;
4. Outdoor and adventure activities operated from or within the property (including but not limited to hiking, nature walks, treetop courses, rope activities, ground challenges, kids play zones, archery, ATV/UTV or other trail rides, if and when offered); and
5. Any events, corporate retreats, school trips, or group programmes held at the property.

Additional activity-specific rules, waivers, or house rules may apply. In case of conflict, those activity-specific terms will apply to that activity, together with these Terms.

3. Eligibility & Guest Responsibility

3.1. By using our Services, you confirm that you:

• Are at least 18 years old and legally capable of entering into a binding contract;
• Are making bookings only for yourself and/or others with their permission;
• Will provide accurate, complete, and current information.

3.2. If you book on behalf of other guests (family, group, company, school, etc.), you:

• Confirm that you are authorized to act for them; and
• Agree to ensure they receive and comply with these Terms and all posted house rules.

4. Booking & Payment Policy (Rooms & Activities)

4.1. Full Payment at Time of Booking

4.1.1. Full payment (100%) is required at the time of booking for:

• All room and accommodation reservations; and
• All activity or package bookings (including any adventure activities booked through our website or at the resort).

4.1.2. A booking is considered confirmed only when:

• Payment has been successfully received; and
• A booking confirmation or booking ID has been issued by us or our authorized booking partner.

4.1.3. We may cancel any booking that is unpaid, partially paid, reversed, disputed, fraudulent, or submitted with incorrect information.

4.2. Guest Information & ID

4.2.1. You must provide accurate guest details (names, contact numbers, email, number of guests, special requests).
4.2.2. All adult guests should present a valid government-issued photo ID (e.g., NID, passport) at check-in. For certain activities (e.g., ATV/UTV), a valid driving license may be required for drivers.

4.3. Room Rates, Taxes & Fees

4.3.1. Rates are typically quoted in Bangladeshi Taka (BDT) and may include or exclude VAT, service charges, and other government levies.
4.3.2. The inclusions (room only, breakfast, packages, activities, etc.) will be shown at the time of booking.
4.3.3. We reserve the right to correct any obvious pricing errors and adjust rates if there are changes in taxes, regulations, or charges imposed by authorities.

5. Cancellations, Rescheduling & Refunds

5.1. Accommodation Bookings

(You can adjust the time windows and percentages to your preference.)

• Cancellation 7 days or more before check-in:
  – Eligible for full refund (less any bank/payment gateway charges), or full credit for a future stay.
• Cancellation 3–6 days before check-in:
  – 50% of total booking will be charged; remaining 50% may be refunded or converted to credit at our discretion.
• Cancellation less than 72 hours before check-in, or no-show:
  – 100% of total booking is charged, no refund or credit.

A “no-show” means failing to arrive on the check-in date without prior written cancellation within the applicable time window.

5.2. Activity / Adventure Bookings (Including ATV/UTV, Treetop, Ground Challenges, etc.)

• ATV/UTV and similar high-demand activities:
  • 72+ hours before scheduled time: Full refund or full credit.
  • 48–72 hours before: 50% refund/credit; 50% forfeited.
  • Less than 48 hours or no-show: No refund or credit.
• Other activities (treetop, ground games, kids zone packages, etc.):
  • 24+ hours before: Full refund or full credit.
  • Less than 24 hours or no-show: No refund or credit.

5.3. Rescheduling

5.3.1. Rescheduling is subject to:

• Availability for your new date/time; and
• Applicable reschedule windows above (e.g., 72 hours for ATV/UTV).

5.3.2. As a general rule, only one reschedule per booking is allowed. Additional changes may be treated as cancellations.

5.4. Refund Processing

5.4.1. Where a refund is approved under these Terms, it will usually be processed back to the original payment method.
5.4.2. Bank or payment gateway fees, currency conversion fees, or processing charges may be deducted.
5.4.3. Refund timelines depend on your bank/gateway; we are not responsible for delays on their side.

6. Check-In, Check-Out & Late Arrival

6.1. Standard times (edit as needed):

• Check-in: from [e.g., 2:00 PM]
• Check-out: until [e.g., 12:00 PM]

6.2. Early check-in and late check-out are subject to availability and may incur additional charges.

6.3. Activities Arrival Time: For activities like ATV/UTV or treetop courses, guests must arrive at least 30 minutes before the scheduled start time for check-in, safety briefing, and gear fitting. Late arrival may result in refusal of participation, treated as a no-show with no refund.

7. Zero-Tolerance Policy: Drugs & Alcohol (Entire Property)

7.1. The possession, use, sale, purchase, or distribution of:

• Any illegal drugs or controlled substances; and
• Any alcoholic beverages of any kind

is strictly prohibited anywhere on the property, including rooms, common areas, outdoor zones, trails, vehicles, and activity areas.

7.2. Guests are not allowed to bring or consume alcohol on the premises under any circumstances.

7.3. If any guest, member of their party, or visitor is found or reasonably suspected:

• To possess, use, sell, or distribute drugs or alcohol; or
• To be under the influence of drugs or alcohol,

the Resort may, at its sole discretion:

• Immediately terminate the stay and/or activity booking;
• Evict the guest and their entire party from the property, and/or refuse participation in any activities;
• No refund or credit will be provided for any unused nights or activities; and
• Report the matter to law enforcement authorities in accordance with Bangladeshi law.

7.4. The decision of Resort management on such matters is final, and by booking you agree that eviction without refund is a reasonable consequence of violating this policy.

8. Risk Acknowledgment & Waiver (Property & Activities)

8.1. The Resort is located in hilly, forested terrain with natural features such as slopes, mud, loose stones, wildlife, and changing weather conditions. By staying or participating in any activity, you understand that there are inherent risks which cannot be completely eliminated.

8.2. For certain activities (including but not limited to ATV/UTV rides, treetop/rope courses, ground challenges, archery, and similar adventure experiences), guests may be required to sign a separate risk acknowledgment and waiver before participating. If you refuse to sign, you will not be allowed to join the activity, and any refund will follow the applicable cancellation policy.

8.3. By participating in any activity, you agree that:

• You do so voluntarily and at your own risk;
• You have been informed of and understand the nature of the activity and its risks (including injury, falls, collisions, equipment failure, environmental hazards, and other unforeseen events); and
• To the maximum extent permitted by law, the Resort is not liable for personal injury, property damage, or accidents arising from participation, except where directly caused by our gross negligence.

9. Participant Requirements (Adventure Activities)

9.1. Certain activities have minimum age, height, weight, or skill requirements, which will be communicated during booking or at check-in.

9.2. Example guidelines (adjust as needed):

• ATV drivers: Minimum 18+, valid motorcycle license where required.
• UTV drivers: Minimum 18+, valid driving license where required; passengers allowed as per vehicle capacity.
• Treetop/rope/ground challenges: Participants must be reasonably fit; not suitable for guests with serious heart conditions, uncontrolled epilepsy, recent major surgery, or other conditions making such activity unsafe.

9.3. We reserve the right to refuse participation if, in our reasonable judgment, a guest is unfit, not following instructions, or presents a safety risk to themselves or others. No refund is due in such cases if caused by the guest’s own behavior or omission.

10. Safety Rules & Equipment

10.1. For all activities, guests must:

• Attend mandatory safety briefings;
• Wear required safety gear (helmets, harnesses, gloves, etc.);
• Follow staff and guide instructions at all times;
• Stay within designated trails or activity zones;
• Not perform stunts, races, or reckless maneuvers;
• Not use mobile phones, headphones, cameras, or other distractions while operating vehicles, unless specifically allowed by staff in a safe manner.

10.2. We may immediately stop any activity for any guest who:

• Refuses to follow instructions;
• Behaves in a reckless or unsafe way; or
• Appears to be under the influence of drugs, alcohol, or extreme fatigue.

No refund is due if the activity is stopped for these reasons.

11. Damage, Loss & Security Deposit

11.1. Guests are responsible for any damage to:

• Rooms, furniture, fixtures, or décor;
• Common areas and landscape;
• Activity equipment (ATVs, UTVs, harnesses, helmets, etc.); and
• Any property of the Resort caused by them or by members of their party (including children).

11.2. The Resort may:

• Charge a security deposit at check-in;
• Deduct from the deposit or charge your card for repair, replacement, or extra cleaning; and
• Impose additional penalties in cases of reckless damage or misconduct.

11.3. The Resort is not responsible for loss or theft of cash, jewelry, documents, electronics, or other valuables left in rooms or public areas. Guests are encouraged to keep valuables secure and not leave them unattended.

12. Children & Supervision

12.1. Children are welcome but must be supervised by a responsible adult at all times.

12.2. Staff are not responsible for babysitting or direct supervision of children in any area, including kids zones, play areas, or during activities, unless specifically provided as a paid, organized programme.

12.3. Certain activities may not be suitable for young children and may have age/height restrictions.

13. Health, Fitness & Medical Conditions

13.1. By staying at the Resort and/or joining any activity, you confirm that:

• You are in a condition that allows safe participation;
• You are not under any medical instruction that forbids such activities; and
• You will inform us of any relevant medical or accessibility needs in advance.

13.2. Guests with chronic illness, disability, pregnancy, or other special conditions should:

• Seek medical advice before participating; and
• Disclose necessary information to our staff so we can assess suitability and possible accommodations.

13.3. The Resort may refuse participation or adapt activities for safety reasons. This is not considered discrimination; it is risk management for all guests.

14. Weather, Operational Disruptions & Force Majeure

14.1. Activities and services may be delayed, modified, or cancelled due to:

• Heavy rain, storms, fog, landslides, flooding, or unsafe trail conditions;
• Equipment malfunction;
• Power outages or infrastructure failure;
• Government orders, security concerns, or other unforeseen operational issues.

14.2. In such cases, we will generally offer one of the following (at our discretion and subject to law):

• Reschedule to another available time/date;
• A voucher or credit valid for a future booking within a specified period; or
• A refund (which may exclude bank/gateway fees).

14.3. We are not liable for any additional expenses (transport, accommodation elsewhere, loss of time, etc.) arising from weather or operational disruptions.

14.4. Force majeure: The Resort is not liable for failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, war, terrorism, civil unrest, strikes, government restrictions, or other similar events.

15. Website Use, Privacy & Cookies

15.1. You agree to use the website only for lawful purposes and not to disrupt, damage, or interfere with its operation.

15.2. We may collect personal information such as your name, contact details, booking details, and payment information to:

• Process bookings and payments;
• Communicate with you about your stay or activities;
• Meet legal and regulatory requirements; and
• Send you marketing updates where you have consented.

15.3. Our Privacy Policy (if published separately) provides more details on data collection, use, and protection and forms part of these Terms.

15.4. The website may use cookies or similar technologies for functionality and analytics. By using the site, you consent to our use of cookies. You may adjust browser settings, but certain features may not work properly if cookies are disabled.

16. Intellectual Property

All text, images, logos, graphics, and design on the Tongkaboti Nature Retreat website are owned by or licensed to us. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce, or distribute any content for commercial use without our written consent.

17. Photography & Media

17.1. The Resort may photograph or film parts of the property and certain activities for safety monitoring, marketing, or documentation.

17.2. By entering the property and/or joining activities, you generally consent to the use of images or video where you may appear in the background or as part of a group.

17.3. If you do not wish to be clearly identifiable in promotional photos or videos, please inform our staff at check-in or before an activity, and we will take reasonable steps to respect your preference.

18. Pets

Unless explicitly allowed in writing:

• Pets are not permitted in rooms, shared areas, or activity zones (especially trails, rope courses, and ground challenges) for safety and hygiene reasons.

Any permitted pets must be under full control of their owners at all times.

19. Limitation of Liability

19.1. To the maximum extent permitted by law, the Resort, its owners, directors, employees, and agents are not liable for:

• Indirect, incidental, special, or consequential loss or damage;
• Loss of profits, business, or opportunity; or
• Injury, illness, death, property damage, or other loss arising from:
  • Your own acts or omissions;
  • Actions of other guests or third parties;
  • Inherent risks of nature or adventure activities;
  • Weather or environmental conditions; or
  • Force majeure events (as described above).

19.2. Where our liability cannot be excluded under applicable law, it will be limited to the total amount actually paid by you to the Resort for the specific booking or activity giving rise to the claim.

Nothing in these Terms excludes any liability that cannot be excluded under Bangladeshi law.

20. Governing Law & Dispute Resolution

20.1. These Terms and any dispute arising from or related to your use of our Services shall be governed by and construed in accordance with the laws of Bangladesh.

20.2. You agree that any dispute which cannot be resolved amicably with Resort management shall be subject to the jurisdiction of the courts of Bandarban and/or Chattogram, Bangladesh.

21. Changes to These Terms

We may update or modify these Terms at any time. Updated Terms will be posted on our website with a revised “Last updated” date. Continued use of the website, property, or Services after such changes constitutes your acceptance of the updated Terms.

22. Contact

For questions, clarifications, or complaints related to these Terms & Conditions, please contact:

Tongkaboti Nature Retreat
Location: Babunagarpara, Ward No. 3, Tongkaboti, Bandarban, Bangladesh
Phone: 01837302686 
Email: info@TongkabotiRetreat.com
Website: https://tongkabotiretreat.com