Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, store and safeguard your information when you visit our website, make a booking, or use any service offered by Tongkaboti Nature Retreat.
Information We Collect
Personal information you provide
We may collect personal information that you voluntarily provide when you:
- Make a reservation or booking
- Create an online account
- Subscribe to newsletters or promotional emails
- Contact our customer service team
- Participate in surveys, promotions or feedback programmes
This may include:
- Full name
- Email address
- Phone number
- Address or location
- Payment and billing information
- Booking preferences (room types, amenities, special requirements)
- Emergency contact details
- Accessibility, dietary or medical requirements (only when voluntarily provided)
Automatically collected information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on each page
- Referring and exit web pages
- Cookies and usage data
This information is used for analytics and service improvements.
How We Use Your Information
We use collected information for the following purposes:
- Booking management — to process, confirm and manage your reservations.
- Customer support — to respond to questions, requests or concerns.
- Service improvements — to enhance our rooms, amenities, website and overall guest experience.
- Marketing & communications — to send promotional material, updates and offers with your consent.
- Safety & security — to protect our guests, staff, property and website integrity.
- Legal compliance — to meet regulatory or legal obligations applicable in Bangladesh.
Data Security
We implement commercially reasonable security measures to protect your information, including:
- Encrypted payment processing
- Limited-access controls for staff handling personal data
- Regular server and system security assessments
- Secure data storage and access logs
While we strive to protect your data, no online transmission is 100% secure. We encourage you to take precautions such as safeguarding your passwords.
Your Rights & Choices
As a user, you have the following rights:
- Access — request to view the personal information we hold about you.
- Correction — request to update inaccurate or incomplete information.
- Deletion — request deletion of your personal data where legally permissible.
- Marketing opt-out — unsubscribe from newsletters or promotional communications at any time.
- Consent withdrawal — withdraw your consent for data use where applicable.
For any requests, please contact us using the details below.
External Links
Our website may contain links to third-party sites. Tongkaboti Nature Retreat is not responsible for:
- Privacy practices
- Content
- Security standards
We recommend reviewing the privacy policies of any external websites you visit.
Children's Privacy
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website after any changes indicates acceptance of the updated policy.
Contact Us
For questions, concerns or requests regarding this Privacy Policy:
Babunagarpara, Ward No. 3, Tongkaboti, Bandarban, Bangladesh
Talk to our team
If anything on this page needs clarification, our reservations team is happy to help.